How to pay.
- Every invoice includes a secure payment link to dencorooterdrain.com/pay.
- Pay online by credit or debit card, Apple Pay or Google Pay. Card payments are processed by Stripe; Denco Rooter never sees or stores your full card number.
- Or pay with Zelle using the QR code on the payment page, with no fee.
- Payment is due by the date shown on your invoice.
Card processing fee.
- Card payments include a processing fee of 2% of the amount paid. It is shown as a separate line before you pay, and it is never more than our cost to process the card.
- Debit and prepaid cards: the fee is refunded automatically as soon as the payment is confirmed. Your bank may take a few business days to show it.
- Zelle payments have no fee.
- If we refund a card payment, we also refund the card fee on the refunded amount.
Cancellations and rescheduling.
- To cancel or reschedule, call (720) 999-4471 or email info@dencorooter.com at least 24 hours before your appointment.
- There is no charge if you cancel before our technician is on the way.
- Work already performed, or materials ordered specifically for your project before you cancel, may be billed as described in your written estimate.
Refunds.
- If you were charged twice, charged more than your invoice, or paid for work that was not performed, we refund the difference.
- If you have a concern about completed work, contact us first. We review the job and, where appropriate, return to correct it.
- Refunds go back to the original payment method. Card refunds return to the same card and usually appear within 5 to 10 business days, depending on your bank.
- Zelle refunds are sent to the Zelle account you paid from within 5 business days.
Payment questions and disputes.
- If a charge or an invoice looks wrong, contact us first. We respond within 2 business days.
- If you dispute a card charge with your bank, we may share your invoice, your approved estimate and your payment records with the card issuer.
Changes and contact.
We may update this policy as our services change. The effective date above identifies the current version. The written estimate or service agreement for your project controls the scope, price and schedule of the work; if it conflicts with this policy, the project documents control.
Questions may be sent to info@dencorooter.com or discussed by calling (720) 999-4471.